Why is my TV sound not working?
If you're experiencing sound problems on your TV, there could be several reasons for it. It might be due to incorrect settings or the wrong HDMI input. Here are some of the most common sound issues people face:
• Very low or muted volume on the TV or external speakers
• Incorrectly configured sound settings
• External speakers or soundbars that aren't properly connected
• Unhooked cables, ports, or misconfigured settings of media devices such as the receiver, DVD player, or gaming console that aren't connected to the TV
• Hardware failure of the TV's internal components, external speaker, or media devices.
Please try some of the steps below and see if they can help with your TV's sound issues, the following tips can help you recover the sound on your device, however, unfortunately, sometimes it may be more than an easy fix and your TV may need to come back to us.
1. Increase the volume on your TV and/or your connected media device (streaming player, cable or satellite box, etc.) and ensure your TV is not muted.
2. Check the audio settings on your TV and other connected devices.
3. Turn off your TV and connected devices, and unplug them.
4. Inspect the TV cables and ports, then check the ones on your devices. Ensure that they are correctly and firmly connected and that there is no dust or debris in the ports.
5. Swap out the media device for another one or change the TV's speaker output to the internal speakers to see if it fixes the sound.
6. If the problem involves one of your connected devices, check its audio settings. Turn it off and unplug it for at least 10 seconds. Repeat steps 4 and 5 on this device, then plug it back in and turn it on. Install any software updates that are available, and if you still don't hear sound, connect this device to another TV or do a factory reset.
7. Check for and install any software updates for the TV, then retest the sound.
8. Reset the TV back to its factory settings.
