Sometimes when using a streaming app, such as AppleTV, or Netflix your TV may randomly turn off or "crash".
Please follow the troubleshooting steps below:
Check for Updates:
Ensure that both your Englaon TV and the apps themselves are up to date. Outdated software can sometimes cause stability issues.
Go to the Google Play Store on your Englaon TV and navigate to the "My apps & games" section to check for updates.
Clear App Cache and Data:
Sometimes, corrupted app data or cache can lead to crashes. Here's how to clear the cache and data for these apps:
Go to "Settings" on your Englaon TV.
Select "Apps"
Locate the app from the list.
Select each app, then choose "Clear cache" and "Clear data."
Restart Your Englaon TV:
A simple restart can often resolve app crashing issues.
To restart your Englaon TV, go to "Settings," select "Device Preferences," and then choose "Restart."
Uninstall and Reinstall the Apps:
If clearing the cache and data doesn't work, you can try uninstalling and reinstalling the app from the Google Play Store.
Check for App-Specific Issues:
Visit the Google Play Store reviews for the app specifically with Android TVs. Sometimes, other users may have reported similar issues and found workarounds.
Check for System Updates:
Make sure your Englaon TV has the latest system updates installed. Outdated firmware can also cause compatibility issues with apps.
Factory Reset (Last Resort):
If all else fails, you can perform a factory reset on your Englaon TV. Be aware that this will erase all your settings and data, so make sure to back up important information before doing this.
To perform a factory reset, go to "Settings," select "Device Preferences," then select "About" and choose "Factory Reset."
