Area
Problem
No
Potential Cause
Solution
Power
No red standby light on TV
Power supply not receiving/ giving power
Check connection between power lead and PSU - green light should be visible on PSU
Standby light stuck on red
Remote not emitting signa
Try new battery in the remote
Standby light green; no picture
Power supply not receiving/ giving power
Check connection between power lead and PSU - green light should be solid on PSU
Signal/ Input
DTV - No signal
1
Not tuned in with channels
Auto-tune using DTV Auto-search in menu
2
Aerial problem
Try TV on another aerial in different location - if picks up channels, likely an issue with the location of the bathroom aerial
DTV - Inteference on screen
Caused by equipment around the the aerial
Move aerial to different position away from any power cabling
HDMI - No signa
1
No signal received from source
Check connection on TV and source
2
Source emitting 4K signa
Scale down resolution from source to 1920x1080 (1080p)
USB - Media cannot be played
File format not compatible
Change file format and attempt to play
Wifi - no connection
Too far from router
Wifi extender
Smart screen not moving with buttons
Stuck in mouse mode
Press blue button on remote to toggle mouse mode off to use menu
Audio
No sound - Speakers
1
Mute
Try mute button on remote
2
Sound trying to route to external speakers
Disconnect audio out/earphone port
No sound - external speakers
No signal bewteen TV and external speakers
Check audio connection at either end
